🚨 Report a Problem – Help Us Keep Aiwah.pk Safe & Clean

At Aiwah.pk, we take every report seriously. Our mission is to provide a safe, secure, and trustworthy AI-powered marketplace where people across Pakistan can buy, sell, and find services fast. With thousands of listings added every day, it's important that we work together as a community to protect each other from fraud, abuse, and misinformation.

This page is dedicated to helping you report any problem you’ve encountered while using Aiwah.pk—be it a suspicious ad, user misconduct, technical glitch, or policy violation.

If you see something wrong, say something. Your report helps us act quickly.

🧾 What You Can Report

We welcome reports related to any of the following issues:

⚠️ 1. Suspicious or Fake Ads

If an ad seems too good to be true, includes misleading information, stolen images, or you suspect it's a scam—please report it immediately.

🤖 2. Spam or Automated Bots

Have you received random, spammy messages or offers that don’t make sense? These may come from bots or fake users trying to exploit the system.

🧑‍💼 3. Fraudulent Buyers or Sellers

Users asking for advance payments, promising fake courier services, or sharing fake payment screenshots should be reported right away.

🧾 4. Inappropriate or Illegal Content

Ads or profiles promoting hate speech, violence, adult content, illegal products, or offensive language are not allowed.

🛠️ 5. Technical Issues

If a page won’t load, buttons are not working, images won’t upload, or something feels broken on the site—let us know so we can fix it.

🚫 6. Harassment or Abuse

If a user has sent you threatening, abusive, or inappropriate messages through chat, please report the conversation along with the user’s profile.

📄 7. Fake Job Listings or Scams

If a job ad asks for money to apply, demands investments, or claims unrealistic salaries—report it so others don’t fall for it.

📤 How to Report a Problem

We’ve made it easy for you to report issues through multiple methods:

✅ Option 1: Use the “Report” Button

Every ad and user profile includes a “Report” button. Clicking it opens a quick form where you can:

• Select the reason for reporting

• Write a short description

• Submit anonymously or with your account

Once submitted, our moderation team will review and take action if the report is valid.

✅ Option 2: Email Our Support Team

You can also report any issue by emailing us directly:

• General Reports: [email protected]

• Fraud or Scams: [email protected]

• Harassment or Abuse: [email protected]

• Privacy Concerns: [email protected]

Please include:

• The ad or user link

• A description of what happened

• Any screenshots or evidence

• Your account email (optional)

We review all reports within 24 to 48 hours.

🔐 Confidentiality Guaranteed

We understand that reporting a problem can be sensitive. That’s why:

• Your identity is kept confidential

• We never share your contact details with the reported user

• You can even report anonymously using the form or email

Your safety is always our priority.

📋 What Happens After You Report?

Once we receive your report, our process is as follows:

1. Verification: Our AI moderation engine flags the content for manual review.

2. Investigation: Our team checks the content, user history, and your evidence.

3. Action Taken: Depending on severity, actions may include:

   • Warning the user

   • Temporary or permanent account suspension

   • Ad removal

   • Further investigation if laws are violated

We may contact you for more details if needed.

⚖️ User Policy Violations

We don’t tolerate:

• Fake ads or deceptive offers

• Harassment or hate speech

• Posting illegal items or services

• Scamming users through payment fraud

• Repeated rule violations

Violators are banned permanently, and in severe cases, legal action may be taken.

📱 Commonly Reported Issues (and What to Do)

🛡️ Tips to Stay Safe (Before You Need to Report)

Here are a few precautions you can take to avoid issues before they happen:

• Don’t make payments before meeting the seller and verifying the product.

• Always meet in public places.

• Use only official communication channels on Aiwah.pk.

• Avoid clicking on suspicious external links.

• Double-check documentation or claims made in ads.

🔧 Technical Bug? Let Us Know

Even small bugs or user interface glitches matter to us. If something isn’t working as expected—buttons, forms, notifications, login, etc.—please report it.

Email [email protected] with:

• Device and browser details

• Screenshots or screen recording

• Description of what went wrong

We actively fix bugs to keep the platform smooth and fast.

🧠 How AI Helps Us Moderate Reports

Aiwah.pk uses artificial intelligence to automatically scan, flag, and block suspicious ads or messages. But some issues need human review, which is where your reports come in.

Our hybrid model combines:

• AI detection (for spam, scams, bots)

• Human moderation (for context, abuse, and accuracy)

Your reports help us train our AI further to catch new patterns of misuse.

🤝 Help Us Build a Better Community

Every report you submit:

• Helps others avoid scams

• Cleans the platform of fake content

• Makes Aiwah.pk safer for everyone

We’re building this platform for Pakistan, by Pakistan, and your role in keeping it honest, fair, and secure is more important than ever.

📩 Have a Suggestion?

Not every issue is a problem—sometimes, it’s a feature request or feedback.

We welcome your suggestions to improve:

• The platform experience

• Ad visibility tools

• User dashboard features

• Categories or filters

• Speed and usability

Email ideas to [email protected] — we read every message.

📌 Final Note

Your trust means everything to us. Aiwah.pk is more than just a platform—it’s a community. Together, we can keep it clean, safe, and fair for all users in Pakistan. If you experience anything wrong, don’t ignore it — report it.

Thank you for helping Aiwah.pk grow stronger and smarter.