🛡️ Trust & Safety at Aiwah.pk – Buy & Sell with Confidence

At Aiwah.pk, your trust and safety are at the heart of everything we do. As Pakistan’s first AI-powered classified ads platform, we are committed to creating a secure environment where users can buy, sell, rent, and find services with peace of mind.

Our mission is simple: to empower millions of Pakistanis with a smarter, safer, and more transparent marketplace. This page outlines how we ensure safety, what we expect from our users, and how you can protect yourself while using the platform.

🔍 Our Trust & Safety Approach

Aiwah.pk takes a proactive and technology-driven approach to safety through:

• AI-Powered Moderation

• Human Review Team

• Community Reporting Tools

• Secure User Experience

• Strict Policy Enforcement

We combine cutting-edge technology with clear rules and community engagement to stop fraud, filter scams, and ensure listings meet our standards.

🤖 1. AI-Powered Ad Review

Every listing posted on Aiwah.pk passes through our artificial intelligence filters, which scan ads for:

• Suspicious keywords (e.g. scams, fake offers)

• Offensive or inappropriate language

• Misleading pricing (e.g., PKR 0 or “Free” for paid items)

• Duplicate or spam content

• Prohibited products (e.g., drugs, weapons)

Our system flags questionable listings in real-time, helping us detect issues before they go live.

👩‍💻 2. Human Moderation

Our in-house moderation team manually reviews flagged content and high-risk categories (like real estate, jobs, and electronics).

We ensure:

• The item or service is real and legal

• Photos are original and appropriate

• Prices and descriptions are fair and accurate

• No deceptive or aggressive tactics are used

If a violation is found, the ad is rejected, and in serious cases, the user account is suspended.

🧑‍🤝‍🧑 3. Verified User Profiles (Coming Soon)

To build a more transparent community, we are launching a user verification system that allows buyers and sellers to earn:

• Verified Badges for phone/email identity

• Reputation Scores based on activity and behavior

• Trusted Seller Status after positive transaction history

This helps users decide who to trust and promotes honest dealings.

🧾 4. Reporting Tools

We give every user the power to report suspicious content or behavior:

• Report a fake or scam ad

• Flag a rude or abusive message

• Report a job scam or phishing attempt

• Highlight spammy or misleading content

Click the "Report" button on any listing or profile, or email [email protected] for fast action.

🛑 5. Banned Content & Behavior

We have zero tolerance for:

• Fake listings or duplicate ads

• Scams involving money, goods, or fake jobs

• Adult content or NSFW images

• Abusive, racist, or hate speech

• Use of bots or spam automation

• Attempts to redirect users off the platform (e.g., to external websites or apps)

Violators are permanently banned, and in serious cases, reported to authorities.

🔐 6. User Privacy & Data Protection

Your personal data is handled with the utmost care and respect:

• We never publicly expose your phone or email unless you choose to share it.

• We do not sell your data to third parties.

• All passwords are securely encrypted.

• Chat messages are private and secure.

• Payment details (if used) are processed via encrypted, trusted gateways.

Refer to our full Privacy Policy for more information.

💳 7. Secure Payments (When Applicable)

While most Aiwah.pk transactions are in person, we offer promotional upgrades and featured listings that can be paid via:

• Easypaisa

• JazzCash

• Debit/Credit Cards

• Bank Transfer

We do not handle payments between buyers and sellers. Always verify the buyer/seller and item before transferring money. Avoid advance payments unless 100% confident.

🧠 8. Buyer & Seller Safety Tips

For Buyers:

• Meet in public, well-lit places

• Inspect the item thoroughly before payment

• Never pay in advance for goods you haven’t seen

• Avoid offers that sound “too good to be true”

• Communicate only through Aiwah.pk chat for transparency

For Sellers:

• Confirm payment before handing over the product

• Beware of fake bank transfer receipts

• Avoid shipping items to unknown buyers

• Trust your instincts — cancel the deal if anything feels wrong

💼 9. Real Estate & Job Listings Caution

Property:

• Never pay a booking fee or token without proper documentation

• Visit the property in person

• Deal with verified agents or owners

Jobs:

• Aiwah.pk is not a recruitment agency

• Avoid jobs that ask for “registration fees” or upfront deposits

• Report suspicious listings immediately

🧾 10. Legal Compliance & Government Cooperation

Aiwah.pk complies with Pakistan’s cybercrime, e-commerce, and privacy laws. We fully cooperate with:

• FIA Cyber Crime Wing

• PEMRA and other digital content authorities

• Law enforcement when criminal activity is suspected

In cases of fraud, abuse, or threats, we may share account or chat data if legally required.

📣 11. Educating the Community

We believe that awareness = safety.

That’s why we:

• Share safety tips regularly on the site and social media

• Notify users about trending scams and fraud alerts

• Publish guides and blogs to help you spot red flags

Together, we can build a smarter digital marketplace.

📩 Need to Report Something?

If you come across:

• A fake ad

• Scam or fraud attempt

• Offensive content

• Technical glitch affecting safety

Please contact us immediately:

📧 Email: [email protected]
📞 Support: [email protected]
📄 Help Center: https://aiwah.pk/help

We investigate and take action within 24–48 hours.

✅ Final Word

Trust is what keeps a marketplace alive — and Aiwah.pk is committed to earning yours every day.

We use technology, policy, and people to ensure:

• Safer ads

• Verified users

• Private communication

• Swift action on violations

Whether you’re buying, selling, or simply browsing, you can do so with confidence on Aiwah.pk — Pakistan’s trusted classified hub.