Looking for freshers that are willing to learn and grow

Job Summary:   We are seeking a motivated and customer-focused Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing assistance, answering inquiries, and resolving issues efficiently and professionally. Your ability to handle high call volumes while maintaining excellent service standards is key to success in this role.   Key Responsibilities:   Handle  outbound calls in a professional manner.   Respond to custome... Job Summary:   We are seeking a motivated and customer-focused Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing assistance, answering inquiries, and resolving issues efficiently and professionally. Your ability to handle high call volumes while maintaining excellent service standards is key to success in this role.   Key Responsibilities:   Handle  outbound calls in a professional manner.   Respond to customer inquiries, complaints, and service requests.   Provide accurate information regarding products, services, billing, and policies.   Document all customer interactions in the system.   Escalate complex issues to the appropriate department when necessary.   Meet daily/weekly call handling targets and quality metrics.   Follow call center scripts and standard operating procedures.   Maintain a positive, empathetic, and professional attitude toward customers at all times.   Requirements:     Excellent communication and interpersonal skills.   Ability to remain calm and professional under pressure.   Strong problem-solving skills and attention to detail.   Comfortable using computers and call center software (e. g. , CRM systems, ticketing tools).   Willingness to work flexible shifts, including weekends and holidays if needed. Show More