Key Responsibilities 1. Sales & Client Interaction • Greet every client warmly and deliver a personalised shopping experience. • Understand clients’ style preferences, occasion needs, sizing, and budget to give tailored recommendations. • Actively drive sales by presenting products confidently and explaining design details, fabric, hand-work, and fit. • Assist customers in trial rooms, offering styling advice and alternative options. • Build long-term client relationships and maintain... Key Responsibilities 1. Sales & Client Interaction • Greet every client warmly and deliver a personalised shopping experience. • Understand clients’ style preferences, occasion needs, sizing, and budget to give tailored recommendations. • Actively drive sales by presenting products confidently and explaining design details, fabric, hand-work, and fit. • Assist customers in trial rooms, offering styling advice and alternative options. • Build long-term client relationships and maintain a client book for repeat sales. • Upsell and cross-sell complementary pieces (e. g. , accessories, alternate colours, or silhouettes). 2. Product Knowledge • Become an expert on all products, including: • Fabrics, embellishments, cuts, craftsmanship • Collection stories and design inspirations • Available sizes, colours, and stock levels • Update clients on new arrivals, pre-orders, restocks, and limited pieces. 3. Store Operations • Maintain visual merchandising standards as per brand guidelines. • Ensure store is always neat, organised, and aesthetically aligned with the brand. • Handle daily opening/closing procedures. • Update stock records and inform management of low inventory. • Assist in receiving and tagging new stock. 4. Customer Service Management • Address customer concerns professionally and escalate when needed. • Ensure every client leaves satisfied, whether or not they make a purchase. • Follow after-sales procedure: confirmation messages, appointment reminders, client follow-ups. 5. Brand Representation • Uphold and embody the brand’s values, tone, and luxury service standards. • Maintain a well-groomed, fashionable, and professional appearance. Show More